SCHOOL-AGE FREQUENTLY ASKED QUESTIONS

REGISTRATION & ACCOUNTING

Do I need to set up Tuition Auto Pay (TAP) if I already have TAP set up for one of your other programs?

Payment setup for all programs is separate. You will need to set up TAP for your club account.

 

Do I need to enter Family and Child Info if I’ve already completed it for one of your other programs?

Child and Family Info for all programs are separate. You will need to complete all Child and Family Info in your Club account.

 

How can I increase my child's hours/days?

You can submit a request for a new schedule via the Parent Portal. If we can accommodate your newly requested schedule, you will be charged the prorated rate of the new schedule for the remaining days of the month.

 

How can I decrease my child's hours/days?

You can submit a request for a new schedule via the Parent Portal. The new rate will take effect 30 days from the time the new schedule request is received.

 

How do I withdraw my child from Happy Hall Before & After School?

A Withdrawal Form must be submitted. You will be charged your current tuition for 30 days from the date we receive a completed Withdrawal Form, even if your child does not attend.

 

What if the program I want to register for is full?

Email or call the Club Director to be placed on the waitlist.

 

Whom do I contact with billing questions?

Please contact our Accounting Director, Anne Baronia at anne@happyhall.com or call the Admin Office at 650.583.7370.

 

What is your Tax Identification Number?

Our Provider Tax ID: 94-1552733

You can access Account Statements and Year-End Tax Statements in the Parent Portal.

 

ATTENDANCE

If my child is going to be absent on one of his scheduled days, can he attend on a day he is not scheduled?
There are no trading days or hours. If your child attends the program outside of their schedule, you will be charged the Add-On rate for every fraction of an hour. This also applies to the 6-Hour Custom Schedule. If you need your child to temporarily attend hours outside of their schedule please complete the Add-On Request located on your Club's contact page.
 

What if my child is going to be absent?

Absences cannot be made-up. There are no credits or refunds for missed days. If your camper is going to be absent, please notify your child's Club by email or phone.

 

What if I’m going to be late picking up my child?

If you are going to be late picking up your child, please notify your child's Club. There is a five-minute grace period. After that, there is the Add-On Fee for hours attended outside of their scheduled time or $5 per minute late-fee after 6:05 PM.

 

Will I be charged any additional fees on early dismissal and minimum days?

If you are signed up for one of our regular schedules, you will not be charged any additional fees. This does not apply to Custom Schedules or Drop-In. Please check your child's elementary school calendar for early dismissal and minimum days.

 

DROP-OFF & PICK-UP

Can I drop my child off outside?

No, you must sign your child in and out using your unique pin number. Children may not sign themselves in or out.

 

Why do I have a different code than the other authorized pick-up persons?

Licensing requires a unique ID code for every authorized person picking up a child. Please do not give your pin number for someone else to use. We require that you enter all authorized pick-up persons in your Parent Portal. We will provide them with a unique ID code.

 

Can I call to have my child come outside when I pick up?

No, you must sign your child in and out using your unique pin number. Children may not sign themselves in or out.

 

FOOD & ALLERGIES

Do I need to pack a snack for my child?

Afternoon snacks are provided to all children present during snack time. Your child has the option to eat a packed snack if preferred. view our Snack Menu.

 

What if my child has food allergies?

If your child has any food allergies, please make sure to note this on the Parent Portal, as well as speak with your Club Director. If you make changes to your child’s allergy information after their start date, please notify the director.

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GOT QUESTIONS?

Admin Office

Monday-Friday | 8:30 AM - 5:30 PM

233 Santa Inez Avenue | San Bruno, CA 94066

info@happyhall.com650.583.7370

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© 2020 by Rachel Heck